FAQ

Expert tips, industry trends, and practical guides to help you build a smarter vending machine business.

How many years of experience do you have?

XYZ Vending was established in 2018. Our core team has over 10 years of experience in the vending machine industry, with more than 60 patents and ISO9001, CE, and FCC certifications.

What products do you offer?

We specialize in smart vending machines for food, drinks, fresh produce, blind boxes, cosmetics, perfume, jewelry, and more. We also support mixed-goods vending.

Can I get samples before placing a bulk order?

Yes. Sample orders are welcome. For customized models, we can provide a prototype or sample unit for your approval before mass production.

How do you handle shipping and logistics?

We work with reliable freight forwarders to handle sea, air, or land shipping. We can also arrange door-to-door delivery. Shipping costs and options will be provided based on your location and order size.

Can I have my own branding on the machines?

Absolutely. We offer full branding options, including custom colors, logos, decals, and software interfaces. Your brand identity can be fully reflected on each machine.

Do you provide installation services?

We provide detailed installation manuals and video guides. For bulk orders, we can arrange on-site installation guidance or commissioning support (travel fees apply).

What if a machine breaks down?

We provide troubleshooting guides and video tutorials for common issues. If a part needs
replacement, we ship it promptly. For major issues, our technical team can guide you through
repairs remotely, or we can arrange on-site support for large orders.

How do you ensure product quality?

We have a dedicated QC team that performs 100% inspection from incoming materials to finishedproducts. Our testing includes functional tests, aging tests, and safety checks to ensure each
machine meets our quality standards.

Which countries do you export to?

We export to over 100 countries, including the US, Europe, Australia, the Middle East, Southeast
Asia, and more.

Can Ivisit your factory?

Absolutely. We welcome customers from all over the world to visit our facility in Guangzhou. Justlet us know in advance and we’ll arrange everything.

Still have questions?

We‘re here to help. Contact our team and we’ll get back to you within 24 hours.

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